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Returns / Exchanges

We offer 180 day warranty on every product you purchase from this site. For return & exchange period, 14 days warranty is applied while 180 days warranty is applied to free repair. Products may be returned or exchanged ONLY if it is faulty. Return and exchange do not cover ordinary wear and tear or damages caused by external reasons (such as scratches, missing stones, dents, nicks, fading/chipping of the material on the product etc.). Warranty does not cover water damage, damages due to personal misuse/negligence.

Return Policy

In 14 days (from the day the goods is signed for /received), if you request returning the purchased item, it can be returned and refunded under the following conditions.

  • The products should be sent back in original package, which means not being used (except tryout), worn, plastic removed, damaged, scratched or tampered with.
  • All returns are at the customers' own cost.
  • When we receive the products sent back intactly, we will deduct $20-40 shipping & Handing Cost for the time we sent it to you and then give you a refund.
  • Please allow 10 days for the refund to arrive at your account.
  • Please be noted that after 14 days we may not issue a refund, but exchange may be acceptable.
  • Please note that refund does not apply to watches that have suffered physical damage caused by the Custom. If it is the case, exchange will be advisable.

Exchanges

In 14 days (from the day the goods is signed for /received), if you request returning the purchased item, it can be returned and refunded under the following conditions.

  • The products should be sent back in original package, which means not being used (except tryout), worn, plastic removed, damaged, scratched or tampered with.
  • All returns are at the customers' own cost.
  • When we receive the products sent back intactly, we will deduct $20-40 shipping & Handing Cost for the time we sent it to you and then give you a refund.
  • Please allow 10 days for the refund to arrive at your account.
  • Please be noted that after 14 days we may not issue a refund, but exchange may be acceptable.
  • Please note that refund does not apply to watches that have suffered physical damage caused by the Custom. If it is the case, exchange will be advisable.

No returns will be accepted without:

A prior e-mail stating the specific problem (Please wait until you hear back from us.)

If the products need to be sent back to us, please include the following information and we will email you our return details

  • Name
  • Address
  • Telephone
  • Detailed Description of the Problem